National Search Services is looking for a Desktop Support Analyst located in the Orlando area. This is a 2-month, possible extension contract.

Location and Pay Range:

• Palm Dessert Contact Center, 74-000 Country Club Dr., Suite A-1, Palm Desert, Riverside, California, 92260, United States of America.
• $30/hr

Description:

• Provide daily direct desktop and point of sale hardware, software and peripheral support by performing troubleshooting, root cause analysis and problem resolution with minimal supervision. Responsible for provisioning desktops, laptops and mobile devices, including Windows image management, initial configuration and setup. Provide status updates to end-users, Service Desk and Management as required.
• Assist in determining suitable software needs to meet user requirements. Supports and maintains effective relationships with users and IT support team, and shares automation and process improvement options with the team for review.
• Perform, Enhance and document procedures for compliance with regulatory and business requirements for PCI and SOX such as desktop patching and malware remediation. Develops, documents and implements standard procedures and customer service guidelines relating to IT support.
• Basic network knowledge including patching, cabling and troubleshooting level 1 network related issues. Create and maintain technical documentation and deliver 1:1 end-user instruction. Provide guidance to vendors related to IT procedures.
• Work with vendors to resolve support issues and maintain optimum service levels. Will maintain Time Tracking by activity type, and submitted to Manager for weekly approval

Requirements:

• 5 years’ experience supporting various desktop and infrastructure technologies in a Microsoft Active Directory environment. Windows 7, Windows XP and Microsoft Office, Apple iPhone and iPad.
• In depth knowledge of PC’s and all associated peripherals.
• A high degree of emotional intelligence and the ability to remain calm and maintain proper customer service while dealing with direct customer service issue in a one on one situation.
• Excellent written and communication skills.

WE ARE AN EQUAL OPPORTUNITY EMPLOYER. Applicants and employees are considered for positions and are evaluated without regard to mental or physical disability, race, color, religion, gender, national origin, age, genetic information, military or veteran status, sexual orientation, marital status or any other protected Federal, State/Province or Local status unrelated to the performance of the work involved.